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Ada Okafor
Head of Operations
·
Northwind Studio
·
London, UK
ada@northwind.studio
+44 20 7946 0118
Message
Log interaction
Timeline
8
Notes
2
Files
About
Today
2
Email
·
You
Sent Q2 retention plan
Walked through the retention proposal with timelines and the joint OKRs we sketched in March. Asked Ada to flag anything that conflicts with the Lisbon offsite week.
May 4 · 4:55 PM
Note
·
You
Internal note: pricing flexibility
Approved up to 8% off list for a 24-month term. Loop in finance before sending paperwork.
May 4 · 12:55 PM
Yesterday
1
Meeting
·
You
Quarterly business review
Shared dashboards on adoption, NPS uplift, and upcoming feature roadmap. Ada wants the ops team trained on the new automation builder before July.
May 3 · 4:55 PM
Friday
1
Call
·
Customer
Inbound call from Ada
Quick 6-minute call. Asked about the upcoming SOC 2 update. Promised to send the report by Friday.
May 1 · 8:55 PM
Wednesday
1
Deal
·
You
Renewal moved to negotiation
Apr 29 · 8:55 PM
Apr 26
1
Email
·
Customer
Re: API rate-limit increase
Engineering confirmed the upgrade went smoothly. Thanks for the quick turnaround on Friday evening.
Apr 26 · 8:55 PM
Apr 22
1
Note
·
You
Champion check-in
Ada is our internal champion — she presents to the C-suite monthly. Make sure her dashboard is always 5-stars on a Sunday night.
Apr 22 · 8:55 PM
Apr 14
1
Status
·
You
Tag added: VIP
Apr 14 · 8:55 PM